September 28, 2022
New

New Apple Watch SE (2022), Series 8, and Ultra

The New Apple Watches have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase this device from your clients.


September 22, 2022
New

Widget Settings: “Call to Action” Button Color

You can now change your "Call to Action" button color!

In the widget settings, under the widget color option, we added a new option to change your CTA button color within the widget.

Try it out!


September 22, 2022
Improvement

Minor Platform Improvements

New Payout Methods: There are new payout methods, Virtual Debit Card and Gift Card.

Renamed Customer Tile: In the order page we have changed the customer tile from the title “Customer” to the title of “Order Information”

Added Total Cost to Invoices: This improvement has added an additional line at the bottom of every invoice that will calculate the total cost of all items on the invoice

Renamed “Collect Leads” Widget Setting: We have changed the name of the “Collect Leads” feature to “Lead Booster” and also added an “info” hover-over next to it explaining the feature.

Customer Last Seen: This introduces a new column in the Customer page that will tell you when the last time that customer made an order. This is also a sortable column, sorting by the most recent date or the oldest date.


September 22, 2022
Improvement

Widget Improvements

Autofill Text: This improvement will now autofill any field that has already been entered beforehand when filling out information for a buyback quote.

One Location Rule: If you only have one in-store location, the widget will not display “Change Location” due to there not being another location to change to.

Removed FAQs: We remove FAQs from the widget due to SEO.

  • Having your FAQs directly on your website will improve SEO (Search Engine Optimization)


September 21, 2022
New

Airpods Pro 2nd Generation

The Airpods Pro 2nd Generation has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


September 21, 2022
New

The iPhone 14 is Here!

The iPhone 14 Series has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


September 16, 2022
New

New Payout Method: Express Check

This is for customers that are wanting an expedited check at the cost of a fee taken from their buyback quote.


September 16, 2022
Improvement

Moved Widget Configuration Settings

We have moved the Widget Configuration setting down to the bottom of the right side of the page.


September 16, 2022
New

"Age of Order" Column

There is now a new column in the mail-in and in-store dashboards called “Age of Order”.

This will show how old each of your orders are by the number of days.


September 16, 2022
Improvement

Added Reference Number to Invoice Page

We have now added the reference number that is added in the creation of an invoice, to the invoice page


September 15, 2022
New

Widget Order Confirmation: In-store or Mail-in

You can now edit your Order Confirmations for either In-store or Mail-in orders! 

This feature is located in the “Widget Settings” page on the right hand side of the page.  https://app.buyback.ai/setting/widget

These will be shown once your customer navigates through your widget and fully submits an order.


September 14, 2022
New

Customer Profile Page: Invoices

There is now an “Invoices” tab in the customer profile page. This will allow you as the user to view all invoices addressed to that customer.


September 14, 2022
New

Change Status on Inventory List

You can now change the status of inventory directly from the Inventory "Table View" screen with a dropdown menu under status.

Once a product is marked as sold, a popup window will open that asks what the "Sold Price" with an input field for the user to enter a value.


September 14, 2022
Improvement

Price Sync - Currency Conversion

Exciting News! Countries can now price sync with non-domestic pricing sources using different forms of currency!

Our system will now seamlessly convert the currency that a pricing source is using to your selected currency on the platform.


September 14, 2022
New

Added Device Notes on Order Receipts

Your device notes within a buyback order will now be included on the order receipts for your customers.


September 14, 2022
Improvement

Search Location by Zip Code

If you are a client with multiple locations, you can now search for a specific location by their zip code in the location selector.


September 14, 2022
New

Add Bulk IMEI/SN to Orders

When on the order page you can now add bulk IMEIs or serial numbers to multiple similar devices on that order

For example, if you have five iPhone 12 Unlocked 128GB all of the same condition, you can scan/enter all the IMEIs into the entry box and it will distribute them amongst each item.


September 14, 2022
New

Choose Default Shipping Service

We have added the option of what default shipping service you will use for your default shipping courier

This will also carry over to when you are generating shipping labels manually in the "Shipping" tab


September 14, 2022
New

Price Sync: No Pricing - Warning

Now, when selecting a pricing source for our Price Sync feature, you will be prompted if that pricing source does not have pricing for that device or category.


August 26, 2022
New

Widget V3: Collect Lead Before Showing Price

You can now choose to collect customer information before showing the their buyback quote on the widget!

You can find this setting under the "Widget Settings" at the bottom of the right side of the page.


August 19, 2022
New

Widget Version 3 is Here!

Widget version 3 is now live!

Key Features:
Multiple Device Support
Collect Lead Before Quote
(scroll down for more details)

To see a live demo of the widget navigate here: https://buyback.ai/widget

In order to update the widget to your website you will have to navigate to the widget settings page here: https://app.buyback.ai/setting/widget

Now copy the widget code on the settings page, navigate to your website builder and paste it over your current widget code on your site.

For more detailed instructions to install the widget to your website see the links below:

Wix users: https://help.buyback.ai/en/articles/5824120-wix

Weebly users: https://help.buyback.ai/en/articles/5824125-weebly

Shopify users: https://help.buyback.ai/en/articles/5824123-shopify

Squarespace users: https://help.buyback.ai/en/articles/5800517-squarespace


August 19, 2022
New

Widget V3: Multiple Device Support

Your customers can now add multiple devices through the widget! You can adjust the quantity of a certain item using our cart design or add a completely different device using the "Add Another Device" button.


August 19, 2022
Device Catalog

New Device Category: Parts

We just added a new device category for our users to buy, Parts! You can now buy various Apple, Samsung, and Google smartphone LCDs.

Remember, feel free to request any devices to add to the platform in the buyback device settings.


August 17, 2022
Improvement

August 16, 2022
Improvement

Added Dropdown For Most Device Manufacturers

There are now more devices you can individually turn on and off in the Buyback Devices settings page.


August 16, 2022
Device Catalog

T-Mobile Franklin T9 Mobile Hotspot

The KAZUNA eTalk Flip Phone has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


August 16, 2022
Device Catalog

KAZUNA eTalk

The KAZUNA eTalk Flip Phone has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


July 22, 2022
Device Catalog

Victor Calculators

The following Models:

1560-6

1460-4

have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase these devices from your clients


July 22, 2022
Device Catalog

Sharp Calculators

The following Models:

QS-2770H

QS-2760H

VX-2652H

EL-1197PIII

EL-2630PIII

EL-1801PIII

have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase these devices from your clients.


July 22, 2022
Device Catalog

Canon P23-DHV Printing Calculator

The Canon P23-DHV Printing Calculator has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


July 22, 2022
Device Catalog

Hewlett-Packard Calculators

The following Models:

HP 50G

HP Prime

have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase these devices from your clients.


July 22, 2022
Device Catalog

Texas Instruments Calculators

The following Models:

TI nSpire CX II CAS

TI nSpire CX II

TI nSpire CX CAS

TI nSpire CX

TI-89 Titanium

TI-84 Plus C

TI-84 Plus CE calculator

TI-84 Plus Silver Edition

TI-84 Plus

TI-83 Plus Silver Edition

TI-83 Plus

have been added to the device catalog! Please make sure to enable these devices in the Buyback Devices settings page if you wish to purchase these devices from your clients.


July 22, 2022
Device Catalog

Macbook Air With M2 Chip

The Apple Macbook Air with the M2 Chip has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


July 22, 2022
Device Catalog

Mac Studio

The Apple Mac Studio has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


July 22, 2022
Device Catalog

Apple Studio Display

The Apple Studio Display has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


July 22, 2022
New

Limit Devices by In-Store/Mail-In

This will give users the ability to limit different devices per received method from the customer.


July 22, 2022
New

Add Users via Email

You can now invite new users by sending them an e-mail! This allows you as the account admin to set the permissions...

Then then the user will receive the invite and set the account up their selves.


July 22, 2022
New

Atlas Mobile as Pricing Source

We are happy to announce that buyback.ai has a new pricing source for price sync users: Atlas Mobile


July 15, 2022
Improvement

Activate Widget on Button Click

You can now insert the widget code on your website to initiate from a button on a page

Add the following code to a button on your website to display the widget:

  •  window.Buyback.open()


July 14, 2022
New

Limit Payouts by Location

From the Payment Methods page, users can limit payout methods by location.


July 14, 2022
New

Bonus Pricing for Payout Method

From the Payment Methods page, you can now set a bonus percentage for specific payout methods.


July 14, 2022
New

Minimum order settings

There are now settings to allow you to restrict the minimum an order has to include for the order to be processed through your widget or website.

These settings are under the Shipping settings on the settings page.

If an order does not meet the requirements of the rules set, it will not allow the customer to "Proceed to Payment" and list the criteria that need to be met on the "Continue to Payment" pop-up box.


July 14, 2022
Improvement

Alternative Shipping Version 3

We have revamped the “Advanced Shipping Rules” under the Manage Shipping settings


July 7, 2022
New

Email Templates Code {Shipping Label}

You can now add a code to attach a user’s shipping label to an email template


July 7, 2022
New

Setting: Enable/Disable "Don't Have a Printer"

This is a setting for users to enable and disable the Don't Have a Printer option on the website and widget.

This is under the Manage shipping settings page above the Shipping Label Error Message section.


July 7, 2022
Improvement

Shipping Kit Structure

Shipping kits will now only print on two pages. You can edit your shipping kits under your shipping carrier settings under the “Add-ons” page.


July 7, 2022
New

New Inventory Status: Not Available/Refurbishing

We have added a new status for devices, Not Available

This is for inventory items that are currently being refurbished by a company.

Any item in Not Available will not be able to be added to invoices or pushed to add-on/e-commerce platforms.


July 7, 2022
New

In-Store Dashboard(Multi-Location Companies Only)

There is now a new dashboard for In-Store locations. Check it out!


July 7, 2022
New

Orders: Change Condition of Multiple Devices

When selecting multiple items on an order, you now have the ability to change the conditions of all devices that are selected.


July 7, 2022
New

Review Email Template

We have now added the ability to create/edit a template for review emails.


July 7, 2022
Improvement

Export CSV: Tracking Number Field


Mail-in tracking numbers will now be shown on the exported .CSV


July 7, 2022
New

Franchisee/Franchisor Account Linking

This will allow franchisee locations to be displayed on the franchisor website and widget(coming soon).

To learn more, please read this article: https://help.buyback.ai/en/articles/6365513-linking-accounts-for-franchises


July 7, 2022
Improvement

Inventory Items: Price Field

You can now adjust device pricing directly from the inventory page.

Note this feature is only for accounts that do not have the following addons enabled:

  • Shopify
  • Odoo
  • Repairdesk


July 7, 2022
Improvement

Widget: Regular Flow (Multiple Locations)

Now for clients with 10 or more locations, you will be able to search for the nearest store by inputting an address or your current location.


June 6, 2022
New

Dual Factor Authentication is Live!

2FA is now live and can be enabled within your account. Please keep in mind that our employees will NEVER ask your for this code. For the safety for your own account, please do not share the code provided to anyone.

See the video below for set up instructions:


June 2, 2022
Improvement

Invoice Improvement: Change Conditions and Payouts of Multiple Devices

Users can now update multiple devices at once on an invoice.

First, select the devices that need to be changed with the selection box to the left of each device. (You can also select all devices on the header of the device section of the invoice)

Next, select the Change Condition and Payout option in the device section header.

Then, a Change Conditions pop-up will appear. From here you can change the conditions and prices of all devices at the same time. Users also have the option to individually price devices on this screen as well.


June 2, 2022
Improvement

Invoice Improvement: Add Tracking Information

Businesses can now add tracking information inorder to invoices to track outgoing shipments to customers.

Once a tracking number has been added to an order, it can be selected to open the couriers tracking page.

This can be achieved through the Invoice table-view page or within an Invoice itself.

Within an Invoice: Click the Edit Tracking Button
Within an Invoice: Add a Tracking Number and Click the Green Checkmark
Table View: Click Add Tracking
Table View: Enter Tracking and Click the Green Checkmark


June 2, 2022
Improvement

Invoice Improvement: Changelog

Invoices now have a changelog which can be viewed via the "action menu" on the top-right of the invoice screen.

It will report the following information:

  • Adding a Device
  • Removing a Device
  • Changes to Device Pricing
  • Payments
  • Changes to Device Conditions
  • Changes to Due Date
  • Added/Changed/Deleted Notes


June 2, 2022
New

Export Active Orders to .CSV

Businesses now have the ability to export "active orders" to a .csv for marketing purposes.

While viewing the Mail-In workflow(in table view) use the Export CSV button(highlighted in image) to have a CSV of "active orders" sent to your email.


April 22, 2022
Device Catalog

iPad Air 5

The iPad Air 5 has been added to the device catalog! Please make sure to enable this device in the Buyback Devices settings page if you wish to purchase this device from your clients.


April 22, 2022
Improvement

Public API: Deep Link (Widget)

We have added a new feature for companies with the buyback widget deployed on their site. This will allow Retail package customers to utilize SellCell.com to increase their intake of buybacks on our platform.

To get started you will first need to navigate to the Widget Setting page and enter the URL their widget is being hosted on under the Widget Link field.

Once the URL is entered under the Widget Link field the Public API add-on will auto-fill the URL the buyback widget is hosted on.


April 15, 2022
Device Catalog

Amazon Echo Studio

We have added the Amazon Echo Studio to the buyback.ai device catalog.


April 15, 2022
Device Catalog

April 15, 2022
Device Catalog

Huawei Devices

We have added the following devices to the buyback.ai device catalog.

  • Mate 40 Pro +
  • Mate 40 Pro 5G
  • Mate 40
  • P40 5G
  • P40 Lite 5G
  • P40 Lite
  • P30
  • P Smart 2021


April 15, 2022
Device Catalog

Xiaomi Devices

We have added the following devices to the buyback.ai device catalog.


  • Mi 10 Pro
  • Mi 10T Pro
  • Mi 10T
  • Mi 10 Ultra
  • Mi 10
  • Mi 11 Lite
  • Mi 11 Ultra
  • Mi 11


April 14, 2022
Improvement

Pricing Editor: Round Up

Buyback companies now have the option to round up their device pricing to the nearest dollar.

To enable this setting please visit the Price Editor found in the settings dashboard and click on the Round-Up toggle.(See screenshot).


April 14, 2022
New

Payout Method: Store Credit

We have added Store Credit as a payout option for buyback orders.

To enable this as a payout method for your business please visit the Payout Methods settings page(which can be found on the settings dashboard).


April 14, 2022
Improvement

Add Device: Color Options

Users can now select the color of a device when adding or editing a device on an order(mail-in and in-store) and on the inventory screen.


April 14, 2022
New

Archive Order

Users can now Archive orders on the Mail-In and In-Store buyback workflow pages.

First, users must select which orders to archive and then click on the Archive All Selected button on the menu bar.

Users can also archive orders from the action menu on any buyback order page.

To view and restore archived orders from the Archive tab on the buyback orders table view screen.


April 14, 2022
Improvement

Move Inventory Between Locations

This is for companies who have multiple buyback locations on their account.

Users can now move inventory between buyback locations from the following places.

  • Available Inventory(Table View)
  • Individual Inventory Page

On the Available Inventory view you can select multiple devices and then click on the Move Inventory button. Once the pop-up appears you may select the location you wish to move the selected inventory to.

On an Individual Inventory Page users can move inventory by clicking on the Action Menu on the top right of the page and select where they would like that item to be moved to.


April 14, 2022
Improvement

Automatic Phonecheck Data Pull

Device Phonecheck data will now pull automatically once an IMEI has been entered into app.buyback.ai on the orders screen and inventory screen.


April 14, 2022
Improvement

SellCell - Retail Users

Retail package users can now drive traffic to their buyback widget with our SellCell integration. Visit the add-ons page to get started!


April 14, 2022
Improvement

Order Status(Change Order Status) Location Change

The change order status button has moved to the top right of the orders page. From this button you can view the current status of an order and change it to another status. (See screenshot)


April 14, 2022
New

Call In Support Line

buyback.ai now has a live call-in support line. You can see the status(online/offline) of our support line from the Help button on the sidebar.


March 26, 2022
New

Affiliate Program

We are now offering an affiliate program for anyone interested in referring new users to buyback.ai!


March 26, 2022
Device Catalog

New Pricing Sync Source: Buybackboss

We are happy to announce that buyback.ai has a new pricing source for price sync users: Buybackboss

Here is a brief tutorial on how to turn on and edit price sync for your devices:

  • Edit Prices in settings https://app.buyback.ai/setting
  • Choose device category at the top of the page.
  • Supported device categories will have the option to toggle price sync.
  • Click the edit button to the right of the toggle to customize how your prices are synced.
  • Currently we are using our pricing at sellshark.com, with more options for pricing sources, such as wholesalers, coming soon!
  • You can choose to increase or decrease your prices by either a fixed amount, or a percentage of the pricing source you are using. This changes the price displayed on your website or widget immediately.


March 24, 2022
New

Add-On: Phonecheck

Users can now integrate Phonecheck with buyback.ai

This will allow users to automatically import Phonecheck data to buyback orders and inventory items.

To get started make sure to have a Phonecheck account and then visit the Add-On menu(located in the sidebar of app.buyback.ai).

Users will need to obtain their Phonecheck API Key and enter it within the add-on settings window, along with your Phonecheck Username.

After using Phonecheck to test a device users can import data directly from the Orders and Inventory pages. Just click the View Phonecheck Data button!

View Phonecheck on Orders

Any IMEI/Serial Number with a checkmark can be clicked on to view Phonecheck data instantly!

View Phonecheck data directly from the Inventory "table view" page!

You can also view Phonecheck data within the device inventory page.


March 24, 2022
New

Conversions and Mail-In Rate Reports

Users can now view conversion and mail-in rates of their buyback site. See it in action in the Reports tab on the app.buyback.ai sidebar

Conversion Rate: number of buyback orders (Leads) divided by the number of unique visitors

Mail-In Rate: number of completed orders divided by the number of leads. (Does not calculate the most recent 30 days)

Filters: Users can filter the report by date, source, device, and model.


March 24, 2022
Improvement

First Name & Last Name Codes for Email Notifications & Workflow Notifications

Customer First Name and Last Name codes are available to use in all Email & Workflow Notifications.


March 24, 2022
Improvement

Widget Users: Mail-In and In-Store Options

Businesses using the buyback widget can now select whether they would like to receive buybacks in the following ways:

  • Mail-In & In-Store
  • In-Store Only
  • Mail-In Only

To configure this for your business, navigate to the buyback Widget Settings Page.

https://app.buyback.ai/setting/widget


March 24, 2022
New

Add-On: SellCell

Get your business listed on sellcell.com and drive qualified traffic to your buyback site. Click on the Request Add-On button to begin the proccess.

Special Offer: Sellcell.com is currently offering buyback.ai users expedite onboarding, social media post, and one blog post about your company.


March 24, 2022
New

Price Lock

Users can now set Price Lock for their business.

This will save a buyback offer in Mail-In and In-Store for x days. (This is set in Price Lock settings which can be edited in General Settings: https://app.buyback.ai/setting/general-settings)

After a buyback exceeds x days it will move to the Expired Offers tab.


March 24, 2022
Improvement

User Permissions: Edit Default Location

Users can now edit their default location within the User & Permissions settings page.(https://app.buyback.ai/setting/manage-user)

The selected location will be the default location the selected user will login to when opening app.buyback.ai


March 24, 2022
Improvement

Pending Inventory: Link Invoice Data

Pending inventory(attached to an invoice) will now display the following information:

  • Invoice Number and clickable link
  • Calculated profit for the device based on invoice information


March 24, 2022
Improvement

Edit In-Store Workflows

Users can now edit In-Store workflow status just like Mail-In stages. Users can now edit the following:

  • Email Triggers and Content
  • Email Notifications
  • Reminder Frequency
  • Status Description


March 24, 2022
Improvement

USPS Additional Shipping Types

Enterprise users with the USPS Add-on enabled will be able to choose additional shipping label types for their buybacks.

  • Priority Mail Service
  • First Class Package Return Service
  • Ground Return Service

You can view additional information about these USPS shipping label types here: https://www.usps.com/business/return-services.htm


March 24, 2022
Improvement

Workflow: Filter Payout Method by Venmo

Users can now filter mail-in and in-store buybacks by Venmo within the Payout Method dropdown box.


March 24, 2022
Improvement

List Buyback Page: Customer Login Token

Users can now access the customer login portal via the Login Token displayed in the Customer Box of the "List Buyback" page.


March 24, 2022
Device Catalog

Updated Request a Device Button

When requesting a new device on the Buyback Devices settings page(https://app.buyback.ai/setting/buyback-device/smartphones/all) users will now be able to fill out a forum instead that will be automatically submitted to our development team.


March 24, 2022
Improvement

Payments on Invoice PDF

All payments made on an invoice will now be displayed on the downloadable .PDF


March 24, 2022
Improvement

Repairdesk Inventory Enhancement

Turning on the Repairdesk integration will no longer disable the Inventory and Invoices tab on app.buyback.ai

Inventory pushed to Repairdesk can be viewed in Inventory in the Moved tab along with a timestamp when it was moved.


March 24, 2022
Improvement

Outstanding Invoices: Total Balance Due & Profit Calculation

When viewing the Outstanding Invoices tab users can now view Balance Due and Profit calculations for all invoices on the page.


March 24, 2022
Improvement

Pricing Editor Sort Order

The app.buyback.ai Pricing Editor(https://app.buyback.ai/setting/bulk-price-editor/smartphones/all) will now sort devices from "Newest to Oldest".


March 24, 2022
Improvement

USPS Links to USPS Website Instead of Google

When clicking on a USPS tracking number in app.buyback.ai will automatically open a new tab on the USPS Tracking page instead of a Google query.


March 17, 2022
New

Odoo

Users can now integrate with Odoo to automatically trigger inventory to be sent to your Odoo account after a buyback is completed in buyback.ai.

You can setup this integration here: https://app.buyback.ai/integration


March 11, 2022
Improvement

Public API

Build your own custom buyback website or display your live buyback pricing on your e-commerce website with our public API.

Obtain your API keys from here: https://app.buyback.ai/integration/publicapi

You can view buyback.ai's API documentation here:


March 10, 2022
Device Catalog

Xiaomi Note Series

If you want your business to purchase this device from customers don't forget to enable this device in your buyback devices settings page: https://app.buyback.ai/setting/buyback-device/


March 10, 2022
Device Catalog

Samsung Galaxy Z Flip3

The Samsung Galaxy Z Flip3 has been added to the buyback.ai device catalog.

If you want your business to purchase this device from customers don't forget to enable this device in your buyback devices settings page: https://app.buyback.ai/setting/buyback-device/smartphones/all


March 10, 2022
Device Catalog

Fitbit Versa Luxe

The Fitbit Versa Luxe has been added to our device catalog!

If you want your business to purchase this device from customers don't forget to enable this device in your buyback devices settings page: https://app.buyback.ai/setting/buyback-device/


March 10, 2022
Device Catalog

Samsung Galaxy S21 FE

The Samsung Galaxy S21 FE has been added to the buyback.ai device catalog!

If you want your business to purchase this device from customers don't forget to enable this device in your buyback devices settings page: https://app.buyback.ai/setting/buyback-device/smartphones/all


March 1, 2022
Improvement

Change Shipping Insurance Amount

Users can now: Change, Delete, and Add Shipping Insurance to an order directly from the order page.

Use the edit button beside the subtotal line item: Shipping Insurance to edit the amount deducted from the order total. Then click the green checkbox to accept the changes.


February 26, 2022
Improvement

Invoices: Outstanding Profit Calculation

Users can now view a profit calculation of all outstanding invoices directly from the Outstanding invoices tab: https://app.buyback.ai/invoice/1


February 26, 2022
Improvement

Add HTML to Email Templates

Users can now add HTML to all email templates by clicking on the source icon within the editor.


February 26, 2022
Improvement

Add BCC to Workflow and Email Notifications

Users can now add a BCC to all workflow and email notifications directly from the workflow and email notifications settings pages.

https://app.buyback.ai/setting/workflow

https://app.buyback.ai/setting/email-notifications


February 26, 2022
Website

Enterprise: Change Your Support Hours

Enterprise users can now change their support time and hours directly from the Company Profile settings page: https://app.buyback.ai/setting/company-profile


February 24, 2022
Device Catalog

Widget: Device Sort Order

Widget users can now: change the order in which devices are sorted from the Device Sort Order settings page. https://app.buyback.ai/setting/home-page

Users can also add new device category tiles and delete them from this page.


February 10, 2022
New

Widget Version 2

Widget version 2 is now live!

To see a live demo of the widget navigate here: https://buyback.ai/features/buyback-widget

In order to update the widget to your website you will have to navigate to the widget settings page here: https://app.buyback.ai/setting/widget

Now copy the widget code on the settings page, navigate to your website builder and paste it over your current widget code on your site.

For more detailed instructions to install the widget to your website see the links below:

Wix users: https://help.buyback.ai/en/articles/5824120-wix

Weebly users: https://help.buyback.ai/en/articles/5824125-weebly

Shopify users: https://help.buyback.ai/en/articles/5824123-shopify

Squarespace users: https://help.buyback.ai/en/articles/5800517-squarespace


February 4, 2022
Website

Enterprise: Home Page Sort Order

Enterprise accounts can change the order of device categories for the home page of their website. You can choose up to 11 different device categories and change their positioning on the site from the Homepage Sort Order settings page: https://app.buyback.ai/setting/home-page


February 4, 2022
Improvement

Turn On/Off Email Notifications

Added the ability to turn on and off individual "Email Notifications" in settings: https://app.buyback.ai/setting/email-notifications


February 3, 2022
Device Catalog

Added Australian Phone Carriers

We have added the following carriers for Australian customers:

Telstra

OPTUS

Vodaphone


January 26, 2022
Improvement

Custom Offer Workflow

This workflow is for Custom Offers for Enterprise users.

This will allow users to quickly offer a customer a value of a Custom Offer device. Once the Offer is sent the customer will receive an email that they can either accept or decline.

If the offer is declined you can either send a new offer or decline and return the device to the customer.


January 26, 2022
New

Add-On: Google Tag Manager

This will allow users to add their Google Tag Manager ID to their Enterprise website. to activate tag manager for their website.


January 26, 2022
New

Add-On: Google Analytics

This add on will allow Enterprise users to link their Google GA4 Property ID.


January 17, 2022
Website

Country Selection Drop Down

Websites now have a drop down on the country selection that informs users where your service is supported. If you website supports multiple countries these will be listed here.


January 15, 2022
New

Internal Online Order Email Notifications

Users can now add themselves and other users on their account to the email subscriber list(for the online quote creation feed). Enabling this will to notify users that an order was created.

To enable this setting navigate to: https://app.buyback.ai/setting/email-notifications

Navigate to: Staff Notifications

Choose either: Mail-In or In-Store Leads

Choose which location you wish to receive notifications from and select which users to enroll.


January 14, 2022
New

USPS: Shipping Insurance

To enable shipping insurance: navigate to the "Manage Shipping" page in settings and toggle the switch to the "on" position.

Note: this only offered on USPS accounts


January 14, 2022
New

Orders: Custom Tracking

If a customer sends a device in with their own tracking information you can quickly change the tracking information on an order to the customer provided tracking information. All you have to do is select the "edit tracking" button beside the original tracking number on the order, type in the new tracking information and click save.


January 14, 2022
Improvement

January 14, 2022

Buyback Type Icons

Users can now easily identify whether an order is one of the following types at a glance:
Instant Offer
Regular Offer/Bulk Quote
Custom Offer
Easy Quote
Order View
You can see order type with an icon on the order page in question
Table View
You can see order type on multiple orders in the “Mail-In” table view


January 14, 2022
Improvement

January 14, 2022
Improvement

Inventory: Date Sold

You can now easily view the date and time an inventory item is sold when you view the “Sold” tab in table view. Additionally, you can sort Sold inventory by “Date Sold”.


January 14, 2022
New

SellCell.com

You can now request to SellCell account to your buyback.ai Enterprise account. Just visit the add-ons page and click "Request Add-On".


January 14, 2022
Device Catalog

New Hotspot Added

The following hotspot has been added to our device catalog:

NovAtel MiFi 7000


January 14, 2022
Device Catalog

Multiple Headphone Brands Added

The following headphone brands have been added to our device catalog including all headphone models careered by each brand that are still worth buying:

AfterShokz

Audeze

Audio Technica

Bang & Olufsen

Beats

Beyerdynamic

Bose

Bowers & Wilkins

HiFiMan

Jabra

Monster

Photive

Plantronics

Sennheiser

Shure

Skullcandy

SOL Republic

Sony

Click here to turn these on


January 14, 2022
New

Staff Notifications

You can now get notified via email each time a lead comes thru on the buyback widget or buyback website.

Take me to this setting

Just enter your staffs email address and start getting notified. You will receive an email with the buyback ID and direct link to the new lead.


January 14, 2022
Improvement

Inventory: Sort by Date Sold


You can now sort sold inventory by date sold.


January 13, 2022
Improvement

Review Email

You can now turn switch the review email on or off.

Take me to this setting


January 6, 2022
New

Facebook Pixel

You can now add your Facebook Pixel to your buyback site. Just visit the add-ons page and turn on Facebook Pixel. Enter the Pixel ID and click save. It will automatically add your Facebook Pixel to every page of your buyback site.

Take me to this add-on