Workflow settings can be changed at https://app.buyback.ai/setting/workflow
All your buyback ticket statuses can be modified here, and you can add your own, or delete some of them.
You can check or uncheck the send email box to decide if you want that status will default to emailing an update. When checked, you can edit the email using built-in codes for the company logo and info you set on the company profile page at https://app.buyback.ai/setting/company-profile
Click + Add Workflow at the top to make your own statuses that can be fully customized.